Terms of Service

1. About bite.je

bite.je is a food ordering platform connecting customers with restaurants in Jersey, Channel Islands. By using our platform, you agree to these terms.

2. Ordering

• Orders are placed with the restaurant, not with bite.je. We act as an intermediary.
• All prices displayed are GST-inclusive (Jersey GST at 5%).
• Menu items, prices, and availability are set by the restaurant and may change.
• Allergen information is provided by each restaurant and displayed on every menu item. If you have a specific allergy, contact the restaurant directly to confirm before ordering — their phone number is listed on their menu page.

3. Payment

• Payments are processed securely by Stripe. We never see or store your card details.
• Payment is taken at the time of ordering.
• All amounts are in British Pounds Sterling (GBP).

4. Delivery & Collection

• Delivery times are estimates provided by the restaurant.
• Delivery is available to addresses within Jersey only.
• Collection orders should be picked up at the time indicated.

5. Cancellations & Refunds

• Orders may be cancelled before the restaurant confirms them.
• Once confirmed, cancellation is at the restaurant's discretion.
• Refund requests should be directed to the restaurant via our platform.
• If an order is not fulfilled, we will assist in arranging a refund.
• Distance selling: Under the Distance Selling (Jersey) Law 2007, consumers ordinarily have the right to cancel online orders within 7 working days of receipt. However, that right does not apply to contracts for the supply of food prepared or personalised to your specification, which by their nature cannot be returned. Accordingly, once your order is confirmed by the restaurant it cannot be cancelled under distance selling provisions.

6. Your Account

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account.
• You may request account deletion at any time from your account settings.

7. Liability

bite.je is an ordering intermediary and is not responsible for the quality, safety, or accuracy of food prepared by restaurants, delivery times, or the accuracy of allergen information provided by restaurants. Where bite.je is at fault for a platform failure (for example, a payment processing error or an order not being transmitted to the restaurant), our liability is limited up to the value of the affected order. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

8. Age-Restricted Products

• Some restaurants on bite.je sell alcohol and other age-restricted products. By placing an order containing such items, you confirm that you are aged 18 or over.
• Responsibility for compliance with the Licensing (Jersey) Law 1974 — including age verification at the point of sale and delivery — rests with the restaurant, not with bite.je. The restaurant or delivery driver may request proof of age before handing over an order. If you cannot provide acceptable proof, the order may be refused without refund.
• It is an offence to purchase alcohol for someone under the age of 18. bite.je reserves the right to cancel any order where we reasonably suspect that alcohol is being purchased for a minor, but we do not accept responsibility for age verification failures by a restaurant or its delivery drivers.

9. Governing Law

These terms are governed by the laws of Jersey, Channel Islands. Any disputes shall be subject to the exclusive jurisdiction of the Royal Court of Jersey.

10. Contact

For questions about these terms, contact us at hello@bite.je.